Please see the terms agreed to upon signing up for a subscription.
Subscription Service
The subscription provides recurring deliveries based on the plan selected at checkout. Delivery frequency and quantities are confirmed during the online sign-up process.
Pricing & Payments
All prices are displayed online at the time of purchase and are charged in advance on a recurring basis using the payment method provided.
Payment Date Adjustments
Fen Farm Dairy reserves the right to adjust billing or payment dates as required to meet the operational needs of the business. Customers will be notified of any changes where reasonably possible.
Cancellation
Subscriptions may be cancelled at any time through your online account or by contacting customer support. Any order that has been placed and is currently in our system will still be fulfilled.
Product Availability
All products purchased through a subscription are subject to availability at the time of dispatch. If a product is unavailable, Fen Farm Dairy reserves the right to substitute the product, adjust quantities, or cancel the affected delivery, with any applicable refunds or credits issued where appropriate.
Cooling-Off Period
In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your subscription within 14 days of first purchase. This right does not apply to goods that have already been delivered or are perishable, such as fresh milk.
Changes to Subscription
Customers may update, pause, or modify their subscription online at any time, subject to availability and cut-off times.
Refund Policy
Refunds are not guaranteed and will be considered on a case-by-case basis. Orders that have already been processed or delivered may not be eligible for a refund.
Price Changes
Fen Farm Dairy reserves the right to change subscription prices at any time. Any price changes will be communicated in advance and will apply to future billing cycles.
Delivery & Availability
Deliveries are subject to availability and service area limitations. Fen Farm Dairy is not responsible for delays or failures caused by circumstances beyond its reasonable control.
Suspension or Termination
Subscriptions will remain active until changed within the online customer portal or on request to our customer support. An email notification will be issued upon cancellation.
Changes to Terms
These Terms & Conditions may be updated at any time. Continued use of the subscription service constitutes acceptance of the updated terms.